A CAR retailer employee from a North Yorkshire town is celebrating 25 years of service.
Dick Palmer, 65, has been working at Ray Chapman Motors’ Volvo dealership in Malton for over two decades.
Originally on Horsemarket Road, Dick has worked at the dealership’s new home on York Road Industrial estate since October 1994.
He took three years out from the company to live abroad, before returning to the UK at the end of 1996.
Dick has been with the family for 40 years, first starting work with Ray Chapman at his Helmsley garage in 1980.
Quickly demonstrating his ability to solve technical repairs at rapid speed, Dick progressed into more senior roles, including a workshop controller and later a service advisor.
It was in these roles that Dick developed his communication skills, often liaising between customers and the service department to ensure a streamlined service for any car repairs.
Today, Dick continues his passion for offering exemplary customer service in car servicing, by working as an aftersales support manager, a role he has worked in since 2015.
During his time working for Volvo, Dick has been applauded for his contribution to the business and his professional manner.
This has led to him making the final of Volvo Cars National Service Advisor competition three times for Service Advisor of the Year.
Commenting on his 25 years of service at Ray Chapman Motors Malton, Dick said: “I’m very proud to have been a member of the Ray Chapman Motors family for 40 years – 25 of which I have spent at Malton. I have always loved the motoring industry and take great pride in the work I do.
“I’m privileged to be part of a great team, who really care about every detail of servicing, purchasing and enjoying a car. Car servicing can require a lot of hard work and dedication but is an incredibly rewarding career and one I continue to enjoy. Here’s to the next twenty-five years!”
Duncan Chapman, Retailer Principal at Ray Chapman Motors, said: “We are delighted to be celebrating twenty-five years of Dick Palmer’s service to Ray Chapman Motors Malton and his involvement with the family for 40 years!
“Since his first day on the job, Dick has ensured customers receive an informative service at every step of their communication with us, and continues to do so today with excitement, passion and a wealth of knowledge that only twenty-five years in the sector can provide.
“On behalf of everyone at Ray Chapman Motors, we want to a say a big thank you to Dick and his incredible service to the business and our customers.”
For more information about Ray Chapman Motors, visit www.raychapmanmotors.co.uk.
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